1. Refund Policy :

At KBBF Gateway, we strive to provide our users with a seamless and satisfactory payment experience. Our refund policy is designed to ensure that users have the necessary information regarding refunds and cancellations. Please read the following terms carefully :

95% Refund on Dispute :

In the event of a dispute raised within 4 hours after the successful transaction, KBBF Gateway guarantees a 95% refund of the transaction amount. This policy is applicable only if the dispute is raised through the designated channels within the stipulated time frame.

Eligibility for Refund :

To be eligible for a refund, the user must meet the following criteria:

The dispute must be raised within 4 hours of the successful transaction

The dispute should be genuine and comply with our dispute resolution process

The transaction should not be in violation of our terms of service

Refund Process :

Upon the successful verification of the dispute and eligibility criteria, the refund process will be initiated. The refunded amount will be 95% of the original transaction value. The refund will be credited to the original payment method used during the transaction.

2. Cancellation Policy :

Canceling Transactions :

KBBF Gateway understands that users may need to cancel transactions for various reasons. While we strive to accommodate cancellations, it is essential to note that not all transactions are eligible for cancellation. Users are encouraged to check the eligibility of their transactions for cancellation before proceeding.

Eligibility for Cancellation :

Certain transactions may not be eligible for cancellation, such as:

Transactions already processed and completed.

Transactions involved in an ongoing dispute resolution process.

Transactions in violation of our terms of service.

Cancellation Process :

Users can request the cancellation of eligible transactions through the designated channels. Once the cancellation request is received, it will be reviewed for eligibility, and if approved, the transaction will be cancelled, and the appropriate amount will be refunded as per our refund policy.

3. Contact Information :

If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer support at support@aaryaksolutions.com.

KBBF Gateway reserves the right to modify this policy at any time. Users are encouraged to review the policy periodically for updates.